Friday, October 24, 2014
Your World? Taglines are not just words.
Taglines are not just words.
A good tagline says something powerful about your brand and product. The best taglines are created from the truth, with that wonderful balance of being half where the brand is, and half where they are striving to be. Something that customers can believe in, and staff feel empowered by, and want to keep working towards.
I was looking at ANZ the other day, and was reminded of something Rob Campbell once said: "If Qantas truly lived up to their tagline (The Spirit of Australia), they would be the best airline in the world." After 15 months living in Australia, I totally agree.
I think the same is true for ANZ.
Their current tagline is We Live in Your World.
For a bank, that's a powerful statement of difference. Standing out from the general perception of all banks as greedy, profit focused institutions. I think it's a great line, that really gives them a sense that they stand for something. Just as with Qantas though, I don't feel like they are quite living up to that.
Let's just state upfront, that they definitely did live up to it with the magnificent GayTMs campaign. I'm sure there are a number of other schemes or ideas they run internally that live up to it too.
The problem is the day to day, the real world.
ATM fees are such a pain. I bank with NAB, who appear to have a policy of locating their cash machines at least 200m from every other bank, if at all. This means I regularly have to pay fees to take out my money. Surely a bank that lived in the real world would scrap them? After all ING Direct offers an account with no withdrawl fees.
Well. I went to the ANZ Stadium. A hugely costly sponsorship designed to make the brand look good. Where the only cash machines are, obviously, ANZ ones. What better place to show that you live in the real world than by not charging a fee to customers that you are hoping to convert to your service, in a location where access to another bank machine is impossible and your branding is everywhere?
So as with Qantas earlier. I'd like to set ANZ this challenge: Really live up to your tagline. If you do, you'll be the Australian bank that everyone wants to switch to.
Ranted by Rob Mortimer (aka Famous Rob)