Honestly, you'd think East Midlands trains had an active vendetta against my brother and I. First the trains are two carriages instead of the supposed four, so they are always packed by time we get near work. Secondly, they close the station outside my house for three months to fix a small bridge, so we have to travel 3 miles each morning to catch it from a later station, meaning that we never get a seat in the two stupid carriages. Then they put up the prices (my brother has been charged a different amount every day despite getting the same train from and to the same place.
My brother emailed them three weeks ago, no reply.
East Midlands Trains sure know how to improve their brand perceptions.