Time for a brief round up of some more Christmas ads!
Waitrose
A nice idea, that seems quite in fitting with the overall ethos of Waitrose. I think it would have helped however, to include or have some kind of detail that says Heston and Delia didn't charge a fee for this ad either. As any doubt over that does dampen the otherwise nice message.
Aldi
You all know the John Lewis ad, that's why I haven't included it, however Aldi have ensured it sticks around a little more by spoofing it nicely. The idea of spoofing the ad, and the little low budget recreation is sweet, but the voiceovers really don't fit, and lose the spirit. A voiceless ad that used simple animation to show the (presumably already clearly understood by many) 'I like this one' message would have almost certainly been a little better.
Argos
I'm not a huge fan of the blue aliens, but it's still a lot better than what most retail stores do. This ad certainly does what it needs to do, makes bluntly clear that Argos have new apps and make it easy to shop on your phone or tablet. It doesn't get in your face though, which is nice. It just rolls up a clear message into an advertising style gag, and doesn't blast a Christmas or sale message at you. Another sign that the average retail ad this Christmas is much improved over recent years.
Boots
Just seen the new Boots ads today. Nice extensions of the individual stories in their first ad. The stories I have seen are shot well, and get across their gift strategy in an enjoyable way. Nothing amazing, but much more inclusive and emotive than last year's Here Come The Girls work.
Showing posts with label retail. Show all posts
Showing posts with label retail. Show all posts
Wednesday, December 19, 2012
Tuesday, November 13, 2012
Battle of The Non John Lewis Christmas Ads
You wouldn't think that Christmas ads would be ones to make me pleased about the return of creativity and connection, but compared to previous years we have a surprising range of ads based around one theme.
Well actually, it isn't really that surprising. Following the public and ad-land wide acclaim (for the most part) for the John Lewis campaign, we appear to have a whole chunk of the retail sector who have been strongly influenced by it.
Which leads us to a weird situation, where we have four major retail chains all going with ads that aim to appeal to us with more emotion. A weirder situation where Christmas ads are largely good. Plus an even weirder one where I have something not entirely positive to say about a W+K ad. God help us there's even a not entirely anger inducing ad from Go Compare, though that's not for this post.
So where to start?
Tesco
Edit: Happily having seen the other ads in the campaign, it's just this one execution where the offer doesn't quite tie. The rest work wonderfully, and the playfulness with the logo adds a friendly touch to Tesco that is has been needing for a while as the supermarket behemoth of note.
Let's start by saying this is definitely a marked improvement on what Tesco have done recently. A million million miles better than the Spice Girls debacle of yore.
The key idea is really nice, the connection of the right present with a good Christmas, the joy of finding the gift your kids are asking for with the minimum of hassle. Who could dislike a Furby singing a Lionel Richie track?
The issue for me is the way the ad jumps too much, I don't like the way it cuts from the lovely key idea, to a promotional message that doesn't feel connected to the main idea, back to the idea, then to an end frame with their usual strapline. It takes an ad that leaves you feeling warm and fuzzy and blunts it.
A lovely strategic idea that maybe would have worked better in a longer format, or perhaps by splitting the promotional message into a different execution.
Asda
After what feels like years of out and out price messaging we suddenly get something really nice from Asda. Making no bones about the effort and the hassle of Christmas, but with two reassuring messages that it is worth it, and Adsa is there to help make it less hassle than it would otherwise be. Lots of typical Christmassy problems, but an end result that makes you smile.
Morrisons
What's surprising about this is just how similar this ad is to Asda. They feel like they could have been made with the same brief. Whilst the Morrisons ad is less overtly about the supporting of mums, it focuses more on the trials and tribulations of getting everything ready for that special end result. The wonderfully absurd execution takes the same old Christmas problems and shows them in a way that creates a genuine warm humour. The bit with the Russian Doll cupboard is absolutely spot on.
I think this is my favourite of the three. Although as a friend of mine pointed out, the music ends on a dominant chord, which gives it a really unnerving awkwardness on what should be a happy moment. I am surprised no one spotted that.
Boots
"Here come the g..." Oh.
This is a bit closer to the typical Christmas ad, but the little vignettes are sweet, and feel far closer to reality than the slightly irritating cliche'd 'girls' ever did. It's also a nice strategic way to get around the perception (from how I saw it) that Boots gifts are mainly for women, and are small token gifts rather than significant gestures.
Warm, sweet and funny, great work. The little girl talking to the dog is just adorable.
The Supermarkets all focus on mum, as you might expect, while Boots have gone the other way and opened up more to men. I do wonder whether guys feel left out of Christmas, always in the way or bit part players, whereas I imagine (from my experiences at least) that these days there is a bit more of a team effort. The Asda ad is definitely weaker for this.
As always, knowing how people will react to them is hard to guess. There are a mix of positive and negatives scores to each video on You Tube already. I hope that, given the usual minefield of generic Christmas ads, these will have a positive impact overall.
It's lovely to see so many Christmas ads that make you feel something, and show the season with a sense of honesty, rather than the stereotypical cheesy images we usually get rammed down our throats.
In fact, if there is one problem, it's that by all improving at the same time, it's harder for these brands to stand out than if only one of them had improved. That though, is a great present to us from the retail sector and their agencies.
Well actually, it isn't really that surprising. Following the public and ad-land wide acclaim (for the most part) for the John Lewis campaign, we appear to have a whole chunk of the retail sector who have been strongly influenced by it.
Which leads us to a weird situation, where we have four major retail chains all going with ads that aim to appeal to us with more emotion. A weirder situation where Christmas ads are largely good. Plus an even weirder one where I have something not entirely positive to say about a W+K ad. God help us there's even a not entirely anger inducing ad from Go Compare, though that's not for this post.
So where to start?
Tesco
Edit: Happily having seen the other ads in the campaign, it's just this one execution where the offer doesn't quite tie. The rest work wonderfully, and the playfulness with the logo adds a friendly touch to Tesco that is has been needing for a while as the supermarket behemoth of note.
Let's start by saying this is definitely a marked improvement on what Tesco have done recently. A million million miles better than the Spice Girls debacle of yore.
The key idea is really nice, the connection of the right present with a good Christmas, the joy of finding the gift your kids are asking for with the minimum of hassle. Who could dislike a Furby singing a Lionel Richie track?
The issue for me is the way the ad jumps too much, I don't like the way it cuts from the lovely key idea, to a promotional message that doesn't feel connected to the main idea, back to the idea, then to an end frame with their usual strapline. It takes an ad that leaves you feeling warm and fuzzy and blunts it.
A lovely strategic idea that maybe would have worked better in a longer format, or perhaps by splitting the promotional message into a different execution.
Asda
After what feels like years of out and out price messaging we suddenly get something really nice from Asda. Making no bones about the effort and the hassle of Christmas, but with two reassuring messages that it is worth it, and Adsa is there to help make it less hassle than it would otherwise be. Lots of typical Christmassy problems, but an end result that makes you smile.
Morrisons
What's surprising about this is just how similar this ad is to Asda. They feel like they could have been made with the same brief. Whilst the Morrisons ad is less overtly about the supporting of mums, it focuses more on the trials and tribulations of getting everything ready for that special end result. The wonderfully absurd execution takes the same old Christmas problems and shows them in a way that creates a genuine warm humour. The bit with the Russian Doll cupboard is absolutely spot on.
I think this is my favourite of the three. Although as a friend of mine pointed out, the music ends on a dominant chord, which gives it a really unnerving awkwardness on what should be a happy moment. I am surprised no one spotted that.
Boots
"Here come the g..." Oh.
This is a bit closer to the typical Christmas ad, but the little vignettes are sweet, and feel far closer to reality than the slightly irritating cliche'd 'girls' ever did. It's also a nice strategic way to get around the perception (from how I saw it) that Boots gifts are mainly for women, and are small token gifts rather than significant gestures.
Warm, sweet and funny, great work. The little girl talking to the dog is just adorable.
The Supermarkets all focus on mum, as you might expect, while Boots have gone the other way and opened up more to men. I do wonder whether guys feel left out of Christmas, always in the way or bit part players, whereas I imagine (from my experiences at least) that these days there is a bit more of a team effort. The Asda ad is definitely weaker for this.
As always, knowing how people will react to them is hard to guess. There are a mix of positive and negatives scores to each video on You Tube already. I hope that, given the usual minefield of generic Christmas ads, these will have a positive impact overall.
It's lovely to see so many Christmas ads that make you feel something, and show the season with a sense of honesty, rather than the stereotypical cheesy images we usually get rammed down our throats.
In fact, if there is one problem, it's that by all improving at the same time, it's harder for these brands to stand out than if only one of them had improved. That though, is a great present to us from the retail sector and their agencies.
Wednesday, March 30, 2011
Crappy Customer Service Part XXVI
I hate ranting about bad customer service but I have experience so much of it recently that it needs doing.
I find it staggering how many online retailers forget that the whole point of online is doing things quickly; sites for whom 24 hours is an appropriate time for an email response.
Today's pain in the fucking backside is Direct2Drive.co.uk - A download gaming site owned by the media company IGN.
Anyone who uses Steam will know that outside of sales, buying download games costs a fortune compared to instore or boxed prices; but D2D had a couple of brilliant offers on Dirt 2 and Split/Second.
I ordered the games and went to pay for them, but mistakenly used a credit card that had been cancelled. They don't accept cdebit cards so my wife retried using her credit card. It came up that I needed to contact them, so (with no telephone number around) I emailed them.
...
The next day an email arrived saying they were looking into it... Several hours later an email said I should retry the purchase. So I went to do so, except that the offer had finished and the games were now 4 times the price, and they hadn't saved the basket at all.
I emailed back explaining this, and (16hours later) got an (admittedly very polite) email saying: "I regret the sale you are inquiring about has ended. We have many exciting sale prices for games on a regular basis, with many top titles to choose from, so please check back often!"
Yeah... Direct2drive.co.uk you can fuck right off, I'm going to Steam.
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