I have never found anywhere so soul destroyingly bad to deal with. And I've used BT.
Let's look at their issues shall we?:
- Not sending bills, so the first notice I have of a bill is the final reminder
- Not sending receipts for previous payments (as agreed with them)
- Not sending complaint letters as asked for
- Operating a hopeless phone system, where you wait 4 minutes of messages and pre records only to be told "We are busy try again later" and get cut off. I don't like holds but for fucks sake.
- Said call system only opens 8.45 - 5pm Mon-Fri, making it impossible to call on a busy day. On quieter days all you get is the above.
- Operating a payment system where because the amount you pay at one time is not EXACTLY what is on the bill it doesn't get credited to your account despite it being paid.