After loads of bad publicity for energy companies pushing big price increases (and then advertising "fix prices now!") the instant their costs go up; I was worried to get a letter from my energy supplier, Atlantic (part of Scottish and Southern).
What I got was just great. A direct mail booklet, but one full of info on their green targets, and featuring nice messages about contacting them if you are concerned for an elderly person who cannot afford to pay for heating.
Normally this wouldn't be that impressive, but at a time when every other energy company is looking battered this puts them in such a positive light.
Image from www.moonraker.com.au