Monday, December 20, 2010

It's Snow Joke

I am currently extremely angry at Manchester Airport, and pretty angry with Easyjet after a horrible Friday of battling the snow.

We arrived at Manchester Airport to pick up my brother on his way back from Germany. The plane was due at 10.30pm, and was shown as running ok.

We braved the car through the still falling snow to get there for twenty to eleven. Except on the way my dad phoned and said its' landing had been delayed until 23.54.

So we got to the airport and sat down to wait. The airport was cold, even with scarf and gloves it was freezing.

At twenty past twelve we checked the information board and it still said Due 23.54... Well clearly not!

At half twelve, the woman next to us waiting for the same flight tells us its landed in Luton. I search the whole terminal to find someone to ask, but there is NO-ONE apart from security, plus the Easyjet desk is closed.

I then used my phone to check Easyjet for a help number, only to find that their helpline for this kind of thing is only open until 8pm... what aload of fucking good that is.

The Manchester Airport display still said Due 23.54...

We then tried the Luton Airport site which confirmed the plane had arrived there. My dad then rang Luton Airport who told us a coach would bring them to Manchester. Which is fair enough.

We left at around 1.15am, at which time the display STILL said Due 23.54. How bloody hard is it to update one line on your display?? It's not like a Boeing 737 is something you can miss. It's had to book a landing slot, and if Luton knows it's landed surely you should know! How come a quick internet search can tell me more information than the airport that is supposed to be keeping us informed??

Most companies wouldn't dare to treat customers with that level of service. Just because you are an airport does not mean you are abdicated of responsibility for our experience and information.

Oh and to round things off, we were charged £12 for parking. TWELVE POUNDS, largely because the airport was apparently incapable of relaying one short piece of information.

1 comment:

Pablo Edwards said...

I could not even imagine how heated you must have been... I could understand how the snow affects travel, but come on, this airline totally knew that this flight would be late. It is not as though they were flying in circles until the snow halted.