Aka: A lesson in hard sell.
I am coming to the end of my mobile contract, and had my heart set on one of two phones. I decided to start looking at them in advance of my contract expiring.
I went into Vodafone, who were helpful.
I went into Orange, who were helpful.
I went into Carphone Warehouse, who frankly appeared to not notice my existence.
Then I went into Phones4U.
Having been a customer of theirs for several years whilst at university I was well aware of their hard sell tactics. I asked if I could take a look at the phone, and explained that I was looking for when my contract ran out.
So not only did they get the phone and give me as much time as I wanted playing with it, whilst I was doing this they checked with Orange to see if there was any way they could get me the phone before my contract finished. Guess what.
Orange would cut the last 3 months off my contract if I signed a new one, on the same money as I pay now but with better minutes and texts.
Orange could have done the same thing but didn't. Vodafone probably could have, Carphone Warehouse probably could have, but neither did.
So instead of waiting 3 months, I get a new phone now for free, and no longer have to pay the last three months of my old one.
Hard sell? I call that bloody good customer service frankly. They want my custom, they went to a lot of effort to demonstrate that to me; and thats why they have it.