Wednesday, February 25, 2009

BT Screwing us Over?

So. BT want to charge me £125 to reconnect our phone line after it was switched to another provider and then disconnected.

Except it wasn't.

The previous owner was with BT.

I told BT, and they said: Openworld decided to disconnect the line, and BT have to pay them to get an engineer to reconnect it.
Ok. Except Openworld is part of BT. They have disconnected a BT line from a rented flat, to which I have to pay to reconnect it..

WHY?

It's not like the numbers are needed for someone else. Like there is a shortage of lines for people. They have paid an engineer to take out a line for no actual benefit.

Can anyone please give me one decent reason why BT should disconnect that line apart from screwing money out of me.

4 comments:

James Jacob said...

You've got me there I'm afraid. BT basically have us over a barrel, all broadband providers have to pay line fees to BT as well.

Apart from Virgin's fibre optic service I suppose?

Rob Mortimer said...

Sadly I can't get cable.
Frankly if I had the money I would pay the thousands of pounds needed to extend the cable to my house just so I didn't have to pay this rip off charge to BT on principle.

Charles Frith said...

I don't use landlines at home for some years now and find that just a net connection is nowhere near that expensive. Your circumstances may be different though. Do you NEED a land line?

Rob Mortimer said...

Thanks Charles, we need the line to get broadband, even if we didn't get a phone line (which i'm not sure is even an option)