Tuesday, February 24, 2009

Virgin Media Update, Sky, BT

Frankly this just gets more and more ridiculous. Though I should do this in stages.
Not sure how interested anyone is in customer service, but I need to rant so I can finish my lunch and work...

Virgin Media

I was impressed by how someone was scanning blogs to pick up complaints like mine, and took action to get my query moving. The actual front end appeared to be the problem, with the head office staff all to willing to help, but engineers taking their time meant it still took far too long really.

Is it not possible to get a national map of where the cable is and add it to Google Maps? (They sent me a small map of where it was near me?) That would solve half this trouble easily.

No cable for me though. *sigh* Which leads me to:


Previously disappointing with internet support, but on moving tv across they were quick, polite, extremely helpful and sorted everything perfectly. 3 days later I have Sky again. Well done.


Because someone 'allegedly' changed the phone line to another provider and it got disconnected... I now have to pay £125 to get it reconnected. A figure which can handily be discounted if I take BT's services.

Right... back to work.

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