BT Part Two

Well. I bought a phone and plugged into our line and guess what, there is a dial tone. I rang the test number and it came back with a phone number for the line.

So what has actually happened is that they have the address or number down wrong. The charge is for reconnecting at the exchange, and clearly that line already has a connection.

Happily I did get to speak to a guy called Glen, who appears to be the only person anywhere within BT who actually wants to help. He couldn't fix the problem, but he gave me lots of info on what was wrong and how/who to get it sorted.

On we go.

BT Screwing us Over?

So. BT want to charge me £125 to reconnect our phone line after it was switched to another provider and then disconnected.

Except it wasn't.

The previous owner was with BT.

I told BT, and they said: Openworld decided to disconnect the line, and BT have to pay them to get an engineer to reconnect it.

Ok. Except Openworld is part of BT. They have disconnected a BT line from a rented flat, to which I have to pay to reconnect it..

WHY?

It's not like the numbers are needed for someone else. Like there is a shortage of lines for people. They have paid an engineer to take out a line for no actual benefit.

Can anyone please give me one decent reason why BT should disconnect that line apart from screwing money out of me.